How to Resolve: Suspended K-12 Brand Account YouTube Channels


Is there a better way to return to school than to find an email waiting in your inbox saying that your YouTube account has been suspended? Don’t fear! The @intSchools team of #DigitalJedi is here to help.

Your Marketing or IT department may have had an email from Google regarding branded YouTube Accounts. Google is no longer allowing YouTube accounts to be linked to G Suite for Education accounts. This should not be ignored and if not acted upon can result in suspension or deletion of your YouTube Account.

This is an issue with G Suite for Education that is affecting schools. YouTube is no longer allowing YouTube accounts to be connected to GSuite for Education primary/secondary (K-12) email addresses.

We have contacted Google for the solution and you will have to transfer ownership to either a consumer account ( or a G Suite account holder that is not in a G Suite for education primary/secondary (K-12) school domain.

We recommend sending these to your IT team, so that they can change ownership. Unfortunately, this is not something we can do, as we are outside of the school and this needs to be done with the school's G Suite for Education account.

However! There is one thing that other blogs fail to mention. If your account is suspended, you will not be able to add another account that is not already listed on there. In order to do so, you will have to request a suspension extension:

You may contact your school’s G Suite administrator to request an extension to unsuspend Brand Accounts you are the primary owner of with your K-12 school account via this form, which will remain open until November 1, 2019. Once processed, this will cause your Brand Account to become unsuspended. Note that processing times will vary, but may take up to several weeks. Once unsuspended, you may follow the steps outlined in the section below to preserve your data.

Let us know if there’s anything further we can do to help/if you have any questions. If you’d like to contact Google Support, you can find their contact details here for your local area:

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